Warranty and Resizing

Your Atelier Aulyn jewelry is covered against defects in craftsmanship or materials. This includes issues such as:

• Loose or detached stones caused by a setting fault
  
• Broken clasps, solder joints, or findings due to a manufacturing issue

Each piece comes with a two-year warranty from the date of delivery.
After the warranty period, repair services remain available for a fee, depending on the nature of the work.

• Signs of normal wear and tear, such as scratches or dents
  
• Damage from impact, exposure to chemicals, or improper care and storage
  
• Repairs or alterations carried out by third parties (this voids your warranty)
  
  For guidance on how to care for your jewelry and keep it beautiful over time, please see the Jewelry Care Guide.

Your first resizing is complimentary within the first year from the date of delivery, to ensure your ring fits perfectly. After that, resizing remains available for a fee.

For guidance on selecting the correct size and avoiding resizing, please refer to the Ring Size Guide.

If you believe your jewelry requires repair or service under warranty:

1. Contact me at info@atelieraulyn.com with your order number, a short description and (if necessary) clear photos of the issue.
   
2. I’ll review your request and will let you know if it's covered under warranty and guide you through the next steps.
   
3. If the repair is covered under warranty, I’ll provide a prepaid shipping label for you.
   
   If it isn’t covered under warranty, I’ll send you a quote before any work begins, so you can decide how to proceed.
   

Shipping costs for repair or resizing services not covered under warranty are the responsibility of the customer.